MountVernonRecruiter
the smart solution for Mount Vernon jobs

Customer Service Representative/HME Support Rep.

Company: Mommy Jobs Online
Location: Mount Vernon
Posted on: April 27, 2019

Job Description:

Customer Service Representative / HME Support Rep. This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLDonna when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Mount Vernon , Customer Service Representative/HME Support Rep., Sales , Mount Vernon, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Work-At-Home Call Agents
Description: This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing (more...)
Company: Mommy Jobs Online
Location: Levittown
Posted on: 05/21/2019

Live Chat Support Agent/Training Provided
Description: Chat Live Support Were a close team with big ambitions. World class training. Youll learn valuable skills and fascinating knowledge about businesses and industries youve not come across before. Youll (more...)
Company: Mommy Jobs Online
Location: West Babylon
Posted on: 05/21/2019

Sales Agent Work At Home
Description: SALES AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff they
Company: NuMedia
Location: Hicksville
Posted on: 05/21/2019


On-Demand Medicare Agent - Leading comp plan, popular carriers, huge b
Description: Earn unlimited commission selling Medicare through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, scripting, (more...)
Company: Assurance
Location: Lakewood
Posted on: 05/21/2019

Now Hiring Flight Attendants & Ramp Agents @ Newark Airport.
Description: AIRLINE NOW HIRING at Newark Liberty Intl, JFK Intl, LaGuardia Airports :
Company: U.S. Airline Careers
Location: Lakewood
Posted on: 05/21/2019

Customer Care Agent - USA / Remote
Description: Customer Care Agent US Were looking for a US native customer care agent to lead all support activities chat, email, documentation no phone directed to our customers in the English language markets.
Company: Mommy Jobs Online
Location: West Babylon
Posted on: 05/21/2019

Life Insurance Agent (100% autonomy, work when & where you want, 100%
Description: Life Insurance Agent 100 autonomy, work when where you want, 100 Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent. Ours is the first and only (more...)
Company: Assurance
Location: White Plains
Posted on: 05/21/2019

Medicare Insurance Agent - Millions spent on inbound marketing, great
Description: Medicare Insurance Agent - Millions spent on inbound marketing, great Earn unlimited commission selling Medicare through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance
Location: White Plains
Posted on: 05/21/2019

Medicare Insurance Agent - Industry-best comp plan, fantastic carriers
Description: Medicare Insurance Agent - Industry-best comp plan, fantastic carriers Earn unlimited commission selling Medicare through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance
Location: White Plains
Posted on: 05/21/2019

Preset Appointments! Financial Sales! Big Bucks!
Description: We do NOT merely save small business owners money on their merchant credit card processing fees.
Company: Colorado Protection, LLC - zipCCfees
Location: New Brunswick
Posted on: 05/21/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Mount Vernon RSS job feeds