Strategic Client Executive - TPA

Company: Zelis Healthcare, LLC
Location: Morristown
Posted on: May 3, 2025

Job Description:

At Zelis, we Get Stuff Done. So, let's get to it!A Little About UsZelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts-driving real, measurable results for clients.A Little About YouYou bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.Position OverviewThe Strategic Client Executive (SCE) will serve as primary point of contact for Zelis clients across the Enterprise (One Zelis) for their assigned book of business. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for business units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon One Zelis' value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.RESPONSIBILITIES:Single point of contact for the management and orchestration of One Zelis services across the Enterprise overseeing relationships, operations, financial plans and strategy. Owns the client relationship, includes all short- and long-term strategies and key client relationships.

• Client Relationship Building: Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges. Align Zelis executives to foster relationships at assigned clients.
• Revenue Management: Manage and oversee all revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
• Client Renewals & Retention: Responsible for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to successfully renew client agreements while looking for ways to expand the relationship.
• Risk Identification & Mitigation: Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
• Product Optimization: Drive revenue growth through existing product optimization and understanding and communicating key differentiators, product strategy, features, and functionality.
• Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present innovative solutions and grow existing client base.
• Client Value: Effectively illustrate and validate client outcomes on a consistent basis leveraging client reporting.
• Conduct Quarterly Business Reviews: Conduct and lead all quarterly enterprise business reviews to optimize value within the client's book of business.
• Client Advocacy: Ensure industry leading quality service delivery and client satisfaction; measurements include, proactive client management, timely escalation and resolution of issues, and nurturing clients into loyal promoters. Secure client references and permission in support of new business, key Zelis initiatives and case studies as needed.Attributes to be successful in role:
  • Know Your Client: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client's pain and business drivers.
  • Develops Trusting Relationships: Cultivates deep relationships with clients and team.
  • Executive Communicator: Proactively communicates. Has the ability to effectively prepare and present communications to clients and executive leadership teams.
  • Problem Solver: Has the ability to offer and communicate compelling solutions to client challenges is invaluable.
  • Industry Knowledge: Remain abreast of changing and evolving healthcare landscape, regulations and related market vertical and competitor trends.
  • Innovative Thinking: Brings creative insight to client's businesses to help them deliver a competitive advantage.
  • One Zelis Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape.
  • Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns.Skills/BACKGROUND:
    • Bachelor's degree preferred.
      • 10+ years in client management role
        • Experience in working in healthcare a plus including insurance companies, TPAs or PPO Networks, Blues, Nationals or working with cost management, electronic payments and/or healthcare communications solutions.Experience in Blues (BCBS) is required.
        • Demonstrated success in revenue management and increased utilization within an assigned book of business.
          • Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences
            • Proven collaboration with key business partners: Sales, Operations, Services, Marketing
              • Ability to anticipate future trends and incorporate them into business review planning.
                • Synthesizes complex issues and communicates clearly to both clients and internal stakeholders.
                  • Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates enterprise thinking with ability to influence; proven ability to influence across a matrix as well as with leadership.
                    • Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives.
                    • Demonstrates sense of urgency and ability to multi-task and prioritize.
                      • Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients.Work Environment
                        • Location: Remote
                        • Travel estimated 30-40% (primarily) domestic.Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.Location and Workplace FlexibilityWe have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.Our Values and CultureWe are always thinking about life beyond the laptop and how we can drive positive change for our clients, our associates, and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:
                          • Drive Innovation
                            • Embrace a Growth Mindset
                              • Put People First
                                • Act With Agility
                                  • Champion Collaboration
                                    • Build TrustWe look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving, exciting experience for our associates. We leverage these values to continuously evolve an award-winning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selves-which is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.A Lot of RespectThis is a collaborative organization where everyone is on your team. Each person-from the newest intern to the CEO-is in their position because they are an expert, and they view you with the same lens. No matter who you are, where you sit in the organization, or the span of your tenure, everyone at Zelis is treated with respect.We respect your time (so much so that we aren't asking you to write a cover letter). We make sure you have time to focus by offering Meeting-Free Wednesdays as well as time for you with Zelis Cares Fridays early dismissal.We respect and prioritize work-life balance. With flexible PTO, a hybrid/remote work environment, and a culture that encourages disconnecting after hours, we ensure you have the time and space to manage life's surprises and fully engage outside of work. Working "9 to 5" isn't just a hit song; we respect business hours and promote wellness offerings to keep you at your best, both on and off the clock.We respect diverse opinions. There are always seats at the table, and we're eager to add more chairs. We continue to build our Diversity, Equity, and Inclusion initiatives including training, guest speakers, associate-led Business Resource Groups, in-office DEI events, and more.We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical, dental, 401k, fertility and family building, education assistance, pet insurance, menopause and midlife care, and more.We respect YOU. As an Equal Opportunity Employer, we believe that everyone's voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.Accessibility SupportWe are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.DisclaimerWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Keywords: Zelis Healthcare, LLC, Mount Vernon , Strategic Client Executive - TPA, Other , Morristown, New York