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Enrollment Representative

Company: AltaStaff
Location: Bronx
Posted on: May 11, 2024

Job Description:

AltaStaff is a staffing agency currently looking for an Enrollment Representative for one of our Managed Care partners.

Location: This role is fully remote. Candidates must reside in New York State

Pay: $19.00 hourly

Schedule: Monday to Friday, 9:00am - 5:30pm EST

Position Purpose: This position works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential.

Job Responsibilities:

  • Receive referrals from referral sources.
  • Verify prospective members eligibility. Educate prospective members on the services we provide and the enrollment process.
  • Handle inbound calls as well as complete outbound calls.
  • Work closely with clinical team and schedule intake nurses.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Job Qualifications:
    • High school diploma or GED required
    • Bilingual in any language preferred
    • Must have 2+ years' experience with health administration/call center
    • Must have 2+ years' experience with computer applications, such as MS Office
    • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
    • Ability to work independently and manage one's time.
    • Ability to accurately document and record customer/client information.
      AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.

Keywords: AltaStaff, Mount Vernon , Enrollment Representative, Other , Bronx, New York

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