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Help Desk Tech

Company: Glens Falls Hospital
Location: Mount Vernon
Posted on: November 20, 2022

Job Description:

Help Desk Tech (220UV)DescriptionThe Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email. The Help Desk Tech will assess the nature of problems and resolve basic support issues over the phone, utilizing remote access and all provided technical utilities, scripts and documentation. The Help Desk Tech escalates and notifies Information Services employees appropriately according to documented standard operating procedures. The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med Health Systems employees during their interaction with the Albany Med Help Desk.**The work location for this position will be in AlbanyQualificationsAssociate's degree required, preferably in a math, science, or technology related field of study.Bachelor's degree preferred.Primary Location: US-NY-Glens FallsJob: Professional OtherSchedule: RegularJob Type: Full-timeScheduled Time of Shift (format example: 7a-7p, 8a-4:30p): Mon-Tue 7am-3:30pm, Wed-Fri 3:30pm-12 amJob Posting: Nov 14, 2022, 9:40:50 AM

Keywords: Glens Falls Hospital, Mount Vernon , Help Desk Tech, Other , Mount Vernon, New York

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