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Service Delivery Manager

Company: Custom Computer Specialists, Inc.
Location: Mount Vernon
Posted on: June 10, 2021

Job Description:

Position Title: Onsite Service Delivery Manager

Division: Support Services

Reports to: VP Support Services

OVERVIEW

This person is responsible for the stewardship, direction and daily operation of all aspects of Information Technology (IT) in a K-12 environment. This individual is responsible for activities of an Onsite Technical team working in a complex, fast-paced and demanding environment. This person must strike a balance between Support demands and advancing strategic projects. This person must also rotate between being a champion for the client and being an advocate for the Onsite team and knowing when to diplomatically shift roles. This person must be adept at maintaining positive relationships, have a structured approach toward workload management and holding people responsible, and be able to defuse misunderstandings and disagreements and bring people together.

RESPONSIBILITIES

  • Client Management
  • Communicating proactively and promptly with client, clarifying needs and reflecting these back to the client for confirmation
  • Understanding and clarification of strategic direction for infrastructure and instructional technology
  • Intake point for all Project related request and escalated support issues

  • Team Leadership
  • Performance management of IT team/staff
  • Individual team member development, coaching and training
  • Workload organization - driving transparency, equity and accountability

  • Budgetary
  • Establishment of annual operating and capital budgets
  • Management of expenses against budgetary plans
  • Negotiation with vendors and suppliers

QUALIFICATIONS

  • Previous experience building and growing IT operations team/teams
  • Certification or demonstrable experience with Quality Management systems (ITIL, HDI, Cobit, ISO, etc.)
  • Previous budgetary responsibility
  • Strong verbal and written communication skills
  • Strong professional presence and presentation skills
  • Strong analytic and data reporting skills

Experience in K-12 environments preferred

Keywords: Custom Computer Specialists, Inc., Mount Vernon , Service Delivery Manager, Other , Mount Vernon, New York

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