Part Time Branch Ambassador - Customer Service & Sales - Staten Island
Company: Capital One
Location: Mount Vernon
Posted on: March 11, 2020
Hylan Blvd Br 838 (22838), United States of America, Staten
Island, New YorkAt Capital One, we're building a leading
information-based technology company. Still founder-led by Chairman
and Chief Executive Officer Richard Fairbank, Capital One is on a
mission to help our customers succeed by bringing ingenuity,
simplicity, and humanity to banking. We measure our efforts by the
success our customers enjoy and the advocacy they exhibit. We are
succeeding because they are succeeding. - - - - - - - - - - - - - -
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Guided by our shared values, we thrive in an environment where
collaboration and openness are valued. We believe that innovation
is powered by perspective and that teamwork and respect for each
other lead to superior results. We elevate each other and obsess
about doing the right thing. Our associates serve with humility and
a deep respect for their responsibility in helping our customers
achieve their goals and realize their dreams. Together, we are on a
quest to change banking for good.Part Time Branch Ambassador -
Customer Service & Sales - Staten IslandThe Reimagined Branch
Experience:Welcome to a new idea in banking. Here at Capital One,
we're redefining how people bank. You see, we believe banking
should fit our customers' everyday lives-not the other way
around.As a Branch Ambassador, you'll have the opportunity to use
your love of working with people and sharing product knowledge to
play a vital role in our customers' banking experience. You'll also
perform a wide variety of transactions including check cashing,
deposits, transfers and withdrawals while monitoring fraud
mitigation and adhering to established operational policies and
procedures. Equally important is the ability to resolve customer
inquiries quickly and efficiently, delivering an extraordinary
customer experience. Our rapidly changing tech and financial
environment requires Ambassadors who are adaptable and have a
growth mindset, in addition to being customer experience-obsessed.
- Our Branch team exists to enhance the financial lives of people
in the communities we serve. We're not just looking to fill open
positions-we seek outgoing, passionate people who really want to be
a part of this whole reimagined banking experience.Here's what
we're looking for in you:
- You're friendly and engaging and can connect with customers.
Yep, you're a people person-whether you're helping folks with
technology challenges, having casual conversation, or simply
showing off some of the cool services and products we offer.
- You will be able to reduce customer financial anxiety by
helping to determine both personal and business financial needs.
You'll get to pull in experts that can help guide your customers to
their financial destination.
- You're aware of the importance of being compliant when working
at a bank. You'll ensure all, audit and security policies and
procedures are followed in accordance with Bank policy and Federal
- You'll support customers in all areas of the branch, from the
cash handling and service needs, to rotating throughout the branch
based on the customer needs. -
- The overall retail customer experience is improved with fewer
handoffs; every Ambassador is equally "the expert".
- You're naturally curious and like to learn. We'll teach you
what Capital One has to offer our customers in products, services
and experiences to help guide them in the right direction toward
their financial goals.
- You're digitally savvy. You'll showcase what's possible in our
physical space and how to easily navigate our mobile and online
experience, using the branch's laptops and iPads. Take an active
role in educating customers on other banking channels as well as
other products and services.
- Are you a team player? If so, you will have the opportunity to
work with an energized team of banking professionals and help
inspire your teammates as they inspire you.
- You'll research and answer customer inquiries with the intent
of enhancing customer retention and engagement by leverage various
tools and channels to recommend appropriate solutions.
- You'll be able to travel between branches in assigned local
area and support the market that you are assigned.If you're nodding
along and like what you're reading, let's talk.Basic
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience-
At least 6 months of cash handling experience
- Associate's degree or Military Experience-2+ years of Retail,
Sales, or Banking ExperienceAt this time, Capital One will not
sponsor a new applicant for employment authorization for this
Keywords: Capital One, Mount Vernon , Part Time Branch Ambassador - Customer Service & Sales - Staten Island, Other , Mount Vernon, New York
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