Sr Salesforce Developer
Company: The Walt Disney Company
Location: New York City
Posted on: April 4, 2026
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Job Description:
Job Posting Title: Sr Salesforce Developer Req ID: 10146951 Job
Description: This is not a remote role. You must be in the local
area or willing to relocate DTC offers premium streaming services
with Hulu, a premium streaming service that offers originals,
current season TV, a massive library of hit series and movies, and
live television. It also offers Disney, the Disney-branded
streaming service featuring an incomparable collection of content
from its brands and franchises recognized and respected all over
the world including Star Wars, Marvel, Pixar, Disney, and NatGeo.
Our DTC team is looking for impactful team-players to join the
Viewer Experience (VX) team, who will thrive upon the legacy of
Disney and Hulu, embrace unconventional thinking, and who are
passionate about contributing to The Walt Disney Company’s
Direct-to-Consumer (DTC) experience through strategic hard work and
determination. Job Summary: The DTC - Viewer Experience (VX) team
is seeking a Sr. Salesforce Developer. In this role, you will
support VX’s Salesforce platform through development of system
capabilities, product implementation, and delivering high-quality
solutions that meet the needs of our user base. You will contribute
to the implementation of cutting edge Salesforce technologies,
drive best practices, and foster a culture of innovation and
excellence within the team. The ideal candidate must be fluent in
Apex, SOQL, and SOSL, and has a deep understanding of Salesforce’s
features, capabilities, and best practices, as well as a passion
for solving business challenges through innovative solutions. In
this role, you are expected to partner with various departments,
including Enterprise, Product, Engineering, IT, Operations, Data,
and InfoSec, to coordinate initiatives that deliver on Disney DTC's
business goals and objectives. The right person for this role has
experience transforming business needs into scalable solutions and
developing complex and global CRM and Help Center implementations.
If you are passionate about technology and transforming service
experiences, this is a great role for you! Responsibilities and
Duties of the Role: Build, develop, and implement customer service
technology in support of DTC, leveraging cloud-native technology to
enable VX self-service and assisted service by implementing
Salesforce architecture and development strategies that align with
business objectives Maintain technology platform, ensuring high
availability, scalability, performance, and data quality supporting
20M monthly help site visits, 50k daily interactions, and 6k
internal users. This includes designing and developing high-quality
solutions on the Salesforce platform, showcasing advanced
proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura
Facilitate business requirement discussions with key stakeholders
across functions and levels, advise on technology and potential
tradeoffs, and provide implementation and customizations options
Work with internal and external partners to deliver backlog
requests and projects in iterative release cycles and champion best
practices for Salesforce development, ensuring adherence to quality
standards and coding guidelines Stay abreast of the latest
Salesforce trends and technologies, ensuring the team remains at
the forefront of innovation. Prototype emerging technologies and
implement innovative solutions to create best-in-class service
experiences for viewers and advocates Document technical decisions
and maintain comprehensible documentation for future reference
Conduct technical reviews, provide guidance on technical debt
reduction, and oversee the implementation of continuous improvement
initiatives Troubleshoot and resolve complex Salesforce issues,
ensuring system stability and performance Required Education,
Experience/Skills/Training: ? Bachelor's degree or equivalent
experience. An undergraduate degree in computer science,
information technology, or related disciplines is a plus. ? Must
have 6 years hands-on Salesforce Development experience ? Track
record of building high-quality software and innovative features ?
Direct experience with implenting technology transformation
initiatives ? Must have deep expertise with Service Cloud,
Experience Cloud, including Lightning Flows, Apex Triggers, and
SOQL/SOSL, Salesforce APIs, LWC and RESTful APIs ? Experience with
Salesforce integrations and APIs ? Experience in Agile (Scrum
and/or Kanban), test automation, CI/CD (DevOps) ? Must have
Salesforce Platform Developer I and II or other Developer
Certifications ? Ability to partner cross-functionally at multiple
levels of an organization ensuring quality results are reached
within given time frames for projects ? Ability to prioritize based
on analysis of data trends, business priorities, and legal
compliance ? Strong skills in communicating information to
stakeholders across organizational levels, including explaining
technical concepts to non-technical stakeholders ? Excellent
problem-solving and analytical skills ? Flexibility to work night
and weekends, as needed Nice to Haves: ? 4 years experience
developing solutions on Salesforce platform ? 2 years experience
architecting solutions on Salesforce platform ? 1 years designing &
developing on MuleSoft ? Working knowledge of Salesforce GenAI
tools - Agentforce Agent Builder, Prompt Builder ? Additional
Salesforce certifications - Service Cloud Consultant, Agentforce
Specialist ? Hands-on DevOps experience with Copado or other tools
? Prior experience with supporting NICE CXOne Platform ? Streaming
media industry or other subscription-based service experience ?
Experience with global and remote teams DISNEYTECH The hiring range
for this position in New York, NY is $129,000 to $145,000 per year.
The base pay actually offered will take into account internal
equity and also may vary depending on the candidate’s geographic
region, job-related knowledge, skills, and experience among other
factors. A bonus and/or long-term incentive units may be provided
as part of the compensation package, in addition to the full range
of medical, financial, and/or other benefits, dependent on the
level and position offered. Job Posting Segment: Direct to Consumer
Job Posting Primary Business: Viewer Experience Primary Job Posting
Category: Solutions Engineering Employment Type: Full time Primary
City, State, Region, Postal Code: New York, NY, USA Alternate City,
State, Region, Postal Code: Date Posted: 2026-04-02
Keywords: The Walt Disney Company, Mount Vernon , Sr Salesforce Developer, IT / Software / Systems , New York City, New York
