Cyber Security Analyst

Company: Celltrion Branchburg, LLC
Location: Somerville
Posted on: February 17, 2026

Job Description:

Job Description Job Description Position Brand Description: The Cyber Security Analyst will support local site operations while working with global teams on alignment on strategies and areas related but not limited to providing Tier 1 and Tier 2 operational support for the company's network security, endpoint security, enterprise logging, and cyber ops platforms. This includes triaging issues, troubleshooting problems, resolving incidents, and driving continuous improvement through automation and process optimization. As a Cybersecurity analyst, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, contributing to the improvement of our products and services. Provide Technical Mentoring to other IT staff. Key Objectives/Deliverables: Manage for Results /Strategic Planning: Provide Tier 1 and Tier 2 technical support for network security, endpoint security, enterprise logging, and cyber ops platforms. Respond to support cases from customers regarding security tool-related issues. Provide timely and effective troubleshooting assistance to resolve customer problems, ensuring high levels of customer satisfaction. Document support cases and solutions for future reference and knowledge sharing. Communicate professionally and courteously with customers, keeping them updated on the status of their cases. Collaborate with cross-functional teams, including senior engineers and product managers, to escalate and resolve complex issues and to coach IT peers related to Cybersecurity. Contribute to the development of knowledge base articles and other support resources. Lead technical mentoring for of IT peers related to cybersecurity topics. Participate in training sessions and workshops to enhance technical skills and product knowledge. Maintain up-to-date knowledge of industry trends and best practices in security operations. Drive automation and process improvement initiatives. Manage Relationships with Key Stakeholders and Customers: Collaborate with cross-functional teams and global partners for cybersecurity processes Basic Requirements: Bachelor’s degree in computer science, Information Technology, Information Security, or related field (or equivalent experience) 2 years IT or equivalent relevant experience. Minimum of 2 years in the Life Sciences industry. Must maintain excellent working knowledge of pharmaceutical regulations (e.g. cGMP’s, 21 CFR Part 11, Computers Systems FDA) and other applicable regulations (e.g. Privacy, OSHA, etc.) related to laboratory and/or manufacturing environment and system applications. Fluent in Korean strongly preferred. Ability to work on multiple concurrent project initiatives. Experience with managing external (vendor, consultant) business partners. Basic understanding of databases (Oracle, SQL, etc.) and operating systems (Windows, etc.). Additional Preferences: 2 years of work experience with Security Technology Knowledge on Security tools example Splunk, Firewall, EDR (Crowdstrike or any other), WAF (Cloudflare or any other WAF), Zscalar OR any Security tools related to Network, Endpoint or logging Knowledge on Cloud Security Experience working in a technical support or helpdesk role is preferred Familiarity with enterprise security tools such as SIEM, IDS/IPS, EDR, web application firewall, identity and access management solutions, etc. Basic understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) Proficiency in at least one scripting language (e.g., Python, PowerShell) is a plus Certifications such as CompTIA Security, CISSP, CCSP or GIAC are advantageous but not required Ability to prioritize and manage multiple tasks simultaneously Strong problem-solving skills and a methodical approach to troubleshooting Adaptability and willingness to learn new technologies and processes Commitment to providing exceptional customer service and support This role is exempt and the anticipated compensation for this role is $71,250 - $95,000 Celltrion Branchburg, LLC offers a comprehensive benefits package that includes paid time off (holidays, vacation, and additional leave), medical, dental, and vision insurance, life insurance, a company-matched retirement savings plan, wellness programs, and short- and long-term disability benefits. This role requires up to 10% travel, on-call availability, and may involve shift work. Hybrid work flexibility may be available based on business needs; relocation assistance is not provided. Celltrion Branchburg, LLC is proud to be Equal Opportunity Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other legally protected status.

Keywords: Celltrion Branchburg, LLC, Mount Vernon , Cyber Security Analyst, IT / Software / Systems , Somerville, New York