MountVernonRecruiter Since 2001
the smart solution for Mount Vernon jobs

Associate Team Leader

Company: H&R Block
Location: Mount Vernon
Posted on: November 3, 2019

Job Description:

Title

Associate Team Leader

07/23/2019

Job Description

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...


  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates


    Job ID

    334745BR

    State

    NY

    City

    MOUNT VERNON

    Address

    585 GRAMATAN AVE

    Tax Office Job Categories

    Associate Team Leader

    Minimum Qualifications

    What you'll bring to the team...


    • Prior experience working in customer service or similar role
    • Strong organizational skills and ability to plan and manage day-to-day office operations
    • Customer-centric mindset and strong communication skills
    • Computer proficient with the ability to use MS Office
    • Demonstrated ability to work independently with minimal supervision
    • Passionate, determined, resilient under stress and a will to win attitude
    • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
    • HS diploma/GED or higher


      It would be even better if you also had...
      • Experience supervising or managing people
      • History of delivering outstanding customer experiences

Keywords: H&R Block, Mount Vernon , Associate Team Leader, Hospitality & Tourism , Mount Vernon, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Team Leader Merchant Services
Description: Come be part of one of the nation's fastest-growing Merchant Services company to advance your career in sales.TranzVia is an experienced and growing merchant services provider started by industry professionals (more...)
Company: TranzVia
Location: Jersey City
Posted on: 11/12/2019

Cashier (Seasonal, Part-Time)
Description: Job Description br Provides World Class Customer Service by surprising and delighting our customers every day. Able to run fast and efficient cash register operations. Observes customer traffic and (more...)
Company: Kmart Stores
Location: Trenton
Posted on: 11/12/2019

Supermarket Shopper & Delivery
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Jersey City
Posted on: 11/12/2019


Holiday Retail Sales Associate
Description: DescriptionLooking to join a winning team this holiday season Our teammates create a lasting impact on their communities through sport and we want you to be a part of making a difference this holiday (more...)
Company: DICK'S Sporting Goods
Location: Cherry Hill
Posted on: 11/12/2019

Supermarket Shopper & Delivery
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: East Brunswick
Posted on: 11/12/2019

Retail Security Officer
Description: Allied Universal Services is currently searching for Professional Retail Security Officers. At Allied Universal, quality starts and ends with our Professional Security Officer. It's the professionalism, (more...)
Company: U.S. Security Associates, Inc
Location: Cherry Hill
Posted on: 11/12/2019

Food Store Shopper and Delivery Driver - Newark
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Newark
Posted on: 11/12/2019

Customer Service (Seasonal, Part-Time)
Description: Job Description br Provides World Class Member Service by surprising and delighting our members every day. Creates feature displays that maximize gross margin dollars. Uses visual merchandising presentation (more...)
Company: Kmart Stores
Location: Trenton
Posted on: 11/12/2019

Earn up to $17 an hour - Grubhub Delivery Driver!
Description: Grubhub, the nation's leading online and mobile food ordering company, is looking for delivery drivers to deliver food from popular local restaurants. It's quick and easy to EARN BIG br br Why Partner (more...)
Company: GrubHub
Location: Trenton
Posted on: 11/12/2019

Part-time Nabisco Retail Merchandise Stocker - Scranton, PA
Description: Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits Cadbury (more...)
Company: Mondelez International
Location: Scranton
Posted on: 11/12/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Mount Vernon RSS job feeds