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Team Leader Care Management-The Guidance Center of Westchester

Company: Access-Supports for Living
Location: Mount Vernon
Posted on: November 26, 2022

Job Description:

Job Title: Care Management Team Leader

Location: Mt Vernon, NY

Care Management Team Leader (CM TL) will co-lead the team under the direct supervision of the CM Coordinator (and the Director). They will support and motivate team members, monitor performance, and provide effective guidance. The CM TL must be able to act proactively to ensure smooth team operations and effective collaboration. They will lead by setting a good example and engage the team to achieve goals.

The CM TL will assist CM leadership in developing a training plan and training new hires, reporting on team performance, enforcing all policies, procedures, protocols, guidance, and regulations.


Monitor team performance,
Track and report on metrics (i.e. ensure documentation in GSI recording in IMA, and follow-up of hospitalizations, ER visits, 7 and 30 day follow up post discharge)
Maintain team billing log (update daily) and monitor individual care manager QA logs
Track enrollment, outreach, disenrolled, and pending statuses, dates, and programs for all members
Eligibility documentation
Care Team created
Profile completion
Comprehensive Assessment completion
Face to Face visits
Other contacts
HML completion
Care Plan completion and signed
Notices of enrollment and Disenrollment
Medicaid recertification due date
Notice of enrollment and disenrollment dates
DLA 20 completion
HARP status
Proficient on all care management platforms (i.e. use dashboards and pull reports)
EPaces / EMedNY
The lead for all HARP clients
Complete brief assessments and plans of care
Communicate with MCO
Receive level of service determination and connect client to HCBS provide
Create an inspiring team environment oriented to trust, open communication, creative thinking, and cohesive team effort
Set clear team goals
Facilitate problem solving and collaboration
Delegate tasks and set deadlines
Conduct weekly team meetings or daily huddles
Oversee day to day operation of the team (appointments, vehicles, coverage)
Motivate team members, encourage constant improvement
Discover training needs and provide coaching
Listen to team members' feedback and assist in resolving any issues or conflicts
Suggest and organize team building activities
Work with the CM Coordinator to develop a multifaceted rewards system that recognizes and celebrates top performance (productivity, billable services, documentation requirements)
Carry a caseload of 35 clients

Skills and Qualifications

Strong oral and written communication skills
Motivational skills
Strong relationship building
Customer service skills
Organizational and time management skills
Decision-making skills
In depth knowledge of care management policies, procedures, protocols, regulations, performance metrics
Knowledge and understanding of agency goals and key performance indicators (KPIs)


Bachelor's Degree in related field (health / human services, medically underserved)
At least 3 years experience in care management
Supervisory experience preferred


Keywords: Access-Supports for Living, Mount Vernon , Team Leader Care Management-The Guidance Center of Westchester, Executive , Mount Vernon, New York

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