Supv, Customer Support
Company: B. BRAUN MEDICAL INC
Location: Allentown
Posted on: April 1, 2026
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Job Description:
B. Braun Medical, Inc. Company: B. BRAUN MEDICAL (US) INC Job
Posting Location: Allentown (861 Marcon), Pennsylvania, United
States Functional Area: Customer Services Working Model: Hybrid
Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday Shift:
5X8 Relocation Available: No Requisition ID: 10718 B. Braun Medical
Inc., a leader in infusion therapy and pain management, develops,
manufactures, and markets innovative medical products and services
to the healthcare industry. Other key product areas include
nutrition, pharmacy admixture and compounding, ostomy and wound
care, and dialysis. The company is committed to eliminating
preventable treatment errors and enhancing patient, clinician and
environmental safety. B. Braun Medical is headquartered in
Bethlehem, Pa., and is part of the B. Braun Group of Companies in
the U.S., which includes B. Braun Interventional Systems, Aesculap®
and CAPS®. Globally, the B. Braun Group of Companies employs more
than 64,000 employees in 64 countries. Guided by its Sharing
Expertise® philosophy, B. Braun continuously exchanges knowledge
with customers, partners and clinicians to address the critical
issues of improving care and lowering costs. To learn more about B.
Braun Medical, visit www.bbraunusa.com Position Summary: The
position is responsible for supporting sales operations, customer
support leadership, and assigned client accounts through system
administration, reporting, and team supervision. This role ensures
accurate sales alignments, timely reporting, effective workflow
management, and high-quality customer service delivery. The
individual will supervise customer support staff, oversee daily
operations, and collaborate across teams to support business
objectives and special initiatives. Responsibilities: Essential
Duties Manage and maintain sales alignments within SAP to ensure
data accuracy and compliance.Execute mass data uploads and updates
using Winshuttle. - - Support and manage special projects as
assigned. - Supervise Customer Support Representatives and/or
Customer File Specialists. - Direct daily workflow and monitor
workloads to ensure timely and accurate resolution of client
inquiries. - Monitor phone calls, call metrics, and other customer
interactions; provide feedback, performance coaching, and guidance
as needed. - Provide direct support to assigned customer accounts
to ensure service expectations are met. - Ensure proper phone
coverage, scheduling, performance management, and resolution of
personnel-related issues. This list of duties is not exhaustive and
may include other responsibilities as assigned by the supervisor.
Expertise: Knowledge & Skills - Basic knowledge of relevant
business practices, procedures, and professional standards. -
Ability to apply standard theories, principles, and concepts to
analyze situations and recommend appropriate actions. - Strong
judgment and problem-solving skills for resolving day-to-day
operational issues. - Ability to work under general supervision
while planning and accomplishing assigned objectives. - May assist
with onboarding, training, assigning tasks, and reviewing work for
peers. - Effective communication skills with internal stakeholders
including supervisors, peers, and direct reports, as well as
frequent interaction with external vendors or contractors.
Required: - Bachelor’s degree required, or an equivalent
combination of education and relevant experience. - 4–6 years of
related professional experience required. - Ability to work
non-standard schedules as business needs require. Responsibilities:
Other Duties: The preceding functions have been provided as
examples of the types of work performed by employees assigned to
this position. To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed in this description are representative of the
knowledge, skill, and/or ability required. Management reserves the
right to add, modify, change or rescind the work assignments of
different positions due to reasonable accommodation or other
reasons. Physical Demands: While performing the duties of this job,
the employee is expected to: - Light work - Exerting up to 20 lbs
of force occasionally, and/or up to 10 pounds of force frequently,
and/or a negligible amount of force constantly to move objects.
Work Environment: The work environment characteristics described
are representative of those encountered while performing the
essential functions of this role. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
job functions. Salary Range: $65K - $75K The targeted range for
this role takes into account a range of factors that are considered
when making compensation and hiring decisions; included but not
limited to: skill sets; experience and training; licensure and
certifications; and other business and organizational needs. The
disclosed range estimate has not been adjusted for the applicable
geographic differential associated with the location at which the
position may be filled. Compensation decisions are dependent on the
facts and circumstances of each case. The range provided is a
reasonable estimate. B. Braun offers an excellent benefits package,
which includes healthcare, a 401(k) plan, and tuition
reimbursement. To learn more about B. Braun and our safety
healthcare products or view a listing of our employment
opportunities, please visit us on the internet at
www.bbraunusa.com. Through its “Sharing Expertise®” initiative, B.
Braun promotes best practices for continuous improvement of
healthcare products and services. We are an equal opportunity
employer. We evaluate applications without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, pregnancy, genetic information, disability, status as
a protected veteran, or any other protected characteristic. Know
Your Rights: Workplace Discrimination is Illegal, click here. All
qualified applicants will receive consideration for employment
without regard to race, color, sex, sexual orientation, gender
identity, religion, national origin, disability, veteran status,
age, marital status, pregnancy, genetic information, or other
legally protected status. Compensation details: 65000-75000 Yearly
Salary PI7ceacb3901e2-37156-25457798
Keywords: B. BRAUN MEDICAL INC, Mount Vernon , Supv, Customer Support, Customer Service & Call Center , Allentown, New York
