Dispatch Admin - Customer Service Associate

Company: Pelicano Plumbing
Location: Pennington
Posted on: February 16, 2026

Job Description:

Job Description Job Description If you're ready to bring your communication skills to a rewarding role that truly makes a difference-this is the opportunity you've been waiting for! Become a full-time hybrid Dispatch Admin - Customer Service Associate with Pelicano Plumbing in Pennington, NJ today! Pay & Perks: Competitive pay, based on experience Paid holidays A 401k plan No on-call shifts and no weekends THE INS AND OUTS OF THIS ROLE Schedule: This is a full-time hybrid position, Monday through Friday, with shifts scheduled between 7:00 AM and 6:00 PM. Responsibilities: As our Dispatch Admin - Customer Service Associate, As our Customer Service Rep - Dispatcher, your days will be filled with meaningful interactions and vital behind-the-scenes coordination. You'll start your day with a positive mindset, answering customer calls with a smile and empathy, ready to listen and assist. You'll prioritize urgent needs and use your sharp scheduling skills to coordinate service calls efficiently-keeping both our team and clients happy. In between calls, you'll tackle important administrative duties, support the office staff, and make sure every detail is in place. Your ability to juggle tasks while maintaining warmth and professionalism will keep everything flowing-literally and figuratively. Qualifications: Proficiency with Microsoft Office Suite Excellent communication skills, both verbal and written Friendly demeanor with a strong focus on customer satisfaction Preferred Qualifications: Experience with ServiceTitan Call center experience or prior CSR/dispatch experience in the trades industry COME THRIVE WITH US! At Pelicano Plumbing, we understand that our greatest asset is our team, and we take immense pride in taking care of our employees. As a family-owned and operated business, we extend that sense of family to our employees, believing in a healthy work-life balance that allows our team to spend valuable time with the people who matter most. We treat every home and family with the utmost care, just as we would our own. Our culture is deeply rooted in three generations of plumbing expertise, with over 30 years of experience, and our commitment to excellence is unmatched. At Pelicano Plumbing, we're more than a company; we're a family dedicated to delivering top-notch service to our community. If this sounds like the perfect opportunity to grow a fulfilling career, become our hybrid Dispatch Admin - Customer Service Associate today! Our initial application is quick, easy, and mobile-friendly. So, what are you waiting for?! Apply now ! Job Posted by ApplicantPro

Keywords: Pelicano Plumbing, Mount Vernon , Dispatch Admin - Customer Service Associate, Customer Service & Call Center , Pennington, New York