Financial Center Manager - Westchester Square Financial Center
Company: Disability Solutions
Posted on: November 17, 2023
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities, and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This role is responsible for
the daily management of a financial center and its employees. This
role operates as a business owner and is responsible for fostering
a team environment, instilling an effective client-centric and risk
culture in the center, and demonstrating that we are here
collectively to help customers achieve their financial goals. The
financial center manager holds a critical role, ensuring
operational excellence and cohesive effectiveness.A Financial
Center Manager (responsibilities):--- Develops talent, including
proactive sourcing of candidates--- Manages client traffic,
engaging and appropriately routing clients and fostering client
retention--- Manages business results through formalized management
routines and coaching--- Creates a world class client experience
environment--- Manages market-level initiative prescribed by market
leaders--- Drives operational excellence by engaging employees on
business strategy--- Manages organizational priorities and
effective executionThis position may also have responsibilities for
managing associates. At Bank of America, all managers at this level
demonstrate the following responsibilities, in addition to those
specific to the role, listed above.Managerial Responsibilities:---
Diversity & Inclusion: Model an inclusive environment for employees
and clients, aligned to company D&I goals.--- Manager of
Process & Data: Demonstrate deep process knowledge, operational
excellence and innovation through a focus on simplicity, data-based
decision making and continuous improvement.--- Enterprise Advocate:
Communicate enterprise decisions, purpose and results, and connect
to team strategy, priorities and contributions.--- Risk Manager:
Ensure proper risk discipline, controls and culture are in place to
identify, escalate and debate issues.--- People Manager & Coach:
Provide inspection, coaching and feedback to motivate,
differentiate and improve performance.--- Financial Steward:
Actively manage expenses and budgets in alignment with objectives,
making sound financial decisions.--- Enterprise Talent Leader:
Assess talent and build bench strength for roles across the
organization.--- Driver of Business Outcomes: Deliver results by
effectively prioritizing, inspecting and appropriately delegating
team work.Required Skills:
- 1+ years leadership experience demonstrated through one or a
combination of the following: coaching, training, or motivating a
diverse work team
- Is an enthusiastic, highly motivated self-starter with a strong
work ethic and intense focus on results, acting in the best
interest of the client.
- Collaborates effectively to get things done, building, and
nurturing strong relationships.
- Displays passion, commitment, and drive to deliver an
experience that improves our clients' financial lives.
- Is confident in identifying solutions for clients based on
their needs and can resolve problems independently or bring in
others as needed.
- Communicates effectively and confidently and is comfortable
engaging all clients.
- Has the ability to learn and adapt to new information and
- Applies strong critical thinking and problem-solving skills to
meet clients' needs.
- Will follow established processes and guidelines in daily
activities to do what is right for clients and the bank, adhering
to all applicable laws and regulations.
- Efficiently manages your time and capacity.
- Can manage complexity, prioritize tasks, delegate, and execute
in a fast-paced environment.
- Can interpret performance results, find opportunities to drive
success and hold others accountable to results.
- Can be flexible to work weekends and/or extended hours as
- 1+ years management experience including hiring, coaching, and
developing direct reports
- Experience in financial services and knowledge of financial
services industry, products, and solutions.
- Experience working in an environment with individual and team
goals where goals were routinely met or exceeded.
- Bilingual skills.Skills Used in this Role:--- Coaching---
Customer Focus--- Decision Making--- Establishing Trust---
Influencing--- Learning Agility--- Demonstrating Technology---
Overcoming Objections--- Performance Management--- Risk
Management--- Time Management--- Sales Management--- Consumer
Products and Solutions--- Cash Management--- MultitaskingShift:1st
shift (United States of America)Hours Per Week: 40
Keywords: Disability Solutions, Mount Vernon , Financial Center Manager - Westchester Square Financial Center, Accounting, Auditing , Bronx, New York
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