IT Engineer
Company: Cision
Location: New York
Posted on: May 2, 2024
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Job Description:
Brandwatch, a Cision product, empowers over 5,000 of the world's
most admired companies to understand and engage with customers at
the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence
with industry-leading social media management tools, Brandwatch
offers a complementary suite of specialized, best-in-class products
and services that support intelligently connected workflows. With
Brandwatch, brands and agencies can adapt and thrive in today's
fast moving digital world by making smarter decisions and executing
data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17
offices across the globe and more than 1,000 employees
worldwide.
The IT Support Engineer is a global technical & customer service
role that provides L2 end-user support and participates in various
technology initiatives & projects. Your duties will include the
day-to-day support of internal end-users globally, addressing
incidents & requests, mostly from users based locally in the US.
You will provide remote and deskside support for Windows, Apple,
and Linux users and help maintain & manage end-user services and
devices. You will be an integral member of a global IT team,
spanning 40+ countries in nearly every part of the world. You'll
guide, assist & support end users with various situations, answer
technology-related questions, and have an opportunity to work with
various teams and learn new technologies. Above all, this is a
customer service role in which the quality and timeliness of
end-user support is paramount.
Core job responsibilities
At Cision, we're revolutionizing the way brands connect with their
audiences. We provide PR, marketing, and social media professionals
with the tools they need to excel in today's data-driven world,
enabling them to see and be seen, understand and be understood by
the audiences that matter most. Our deep expertise, exclusive data
partnerships, and award-winning products, including , , and ,
empower over 75,000 companies and organizations, including 84% of
the Fortune 500, to achieve their goals.
Cision is committed to fostering an inclusive environment where all
employees can be their authentic selves and perform at their best.
We believe diversity, equity, and inclusion is vital to driving our
culture, sparking innovation and achieving long-term success.
Cision is proud to have joined more than 600 companies in signing
the and named a "Top Diversity Employer" for 2021 by . Cision is
proud to be an equal opportunity employer, seeking to create a
welcoming and diverse environment. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, gender identity or expression, sexual orientation,
national origin, genetics, disability, age, veteran status, or
other protected statuses.
Cision is committed to the full inclusion of all qualified
individuals. In keeping with our commitment, Cision will take the
steps to assure that people with disabilities are provided
reasonable accommodations. Accordingly, if reasonable accommodation
is required to fully participate in the job application or
interview process, to perform the essential functions of the
position, and/or to receive all other benefits and privileges of
employment, please contact @cision.com Please review our to learn
about Cision's commitment to protecting personal data collected
during the hiring process.
Keywords: Cision, Mount Vernon , IT Engineer, Engineering , New York, New York
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