Senior Programmer Analyst
Company: CSC Holdings, LLC
Location: Bethpage, NY
Posted on: March 3, 2017
Job Description:
Design, develop, and implement software, hardware, and
applications specific to Contact Center technology across the company's
Customer Service, Sales, Billing and Collections, Field Operations,
Product, and Marketing business units. Implement solutions based on defined
project plans or strategic visions to increase revenue and improve
operational efficiencies. Lead, design, develop, implement, test, and
deploy projects to fulfill short and long term technology strategies
for the Contact Center Information Systems (CCIS) department. Apply
standard SDLC processes, and will ensure that all projects delivered
in accordance with company standards. Provide project documentation
and support to transition projects to the CCIS support team. Perform
design and develop Voice IVR (front-end and backend) applications using
Genesys Composer on GVP 8.x and Java. Requirements: Master's degree in Computer Science, Engineering, Information
Technology or related field (willing to accept foreign education
equivalent) plus 3 years of experience performing Genesys Technologies design
and development. Or, alternatively, a Bachelor's degree and 5 years
of experience as stated above. Also requires: 1) Demonstrated Expertise (DE) performing Genesys IVR design
and implementation using Genesys Composer; 2) DE performing
design, development and implementation using Genesys tools including SIP
Server, Resource Manager, MCP Server, Genesys Administrator, Outbound
Contact Server and Speech Server; 3) DE developing Java applications
to integrate Genesys with backend platforms; 4) DE developing
the enhancements work of Genesys Interaction Works Space (IWS)
using Platform SDK; 5) DE developing Speech applications using GRXML
grammar; 6) DE performing Genesys Voice Application reporting, to report
on customer and performance trends; 7) DE performing analysis of
speech systems requirements to transform them to a Voice user interface
(VUI) design; and, 8) DE interfacing with engineering teams throughout
all phases of the software development lifecycle. Submit resume to recruit@cablevision.com and include “Job Code
RN” in the subject line.
Keywords: CSC Holdings, LLC, Mount Vernon , Senior Programmer Analyst , Telecom , Bethpage, NY, New York
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